Automotive System
- 01 CaptureInbound call answered by the voice system, caller and intent captured.
- 02 IntakeVehicle year, make, model and symptom description collected conversationally.
- 03 ClassifyConcern mapped to a diagnostic service category and urgency level.
- 04 ScheduleService availability checked, appointment slot proposed and confirmed.
- 05 SyncCustomer and vehicle record created or updated in the shop CRM.
- 06 NotifyService advisor notified with a structured summary of the request.
- 07 Follow-UpReminder and post-service follow-up sequence queued automatically.